FAQs
-
When will my order ship?
Orders placed by 4pm CST will typically be shipped the next business day.
-
What type of wax do you use?
Dok's Candles uses 100% Soy wax. Soy wax is a natural, eco-friendly wax that produces less soot than paraffin wax. The soy wax will burn slower than paraffin, meaning you get a candle that last longer.
-
How do I care for my candle & melts?
Please see our candle and wax melt care page for more information.
-
What if an item is defective or damaged when it arrives?
Our goal is your satisfaction. If your product is damaged upon arrival, please send us a message via our "Contact Us" form on our website. Please retain the original packaging materials in case we need it returned back to us.
-
Do you ship any day of the week, even weekends?
Yes, however, we use discretion on this. If extreme heat is expected, we try to limit shipping to earlier in the week. This way candles are not sitting in hot trucks over the weekend.
Due to the risk involved when ordering candles during hot months, we cannot be held liable for melted candles and other wax products.
-
Is there a "local pickup" option?
Our company does not provide local pickup services at the moment. Instead, we will be participating in various craft fairs, farmers markets, and flea markets from late June to early October across Wisconsin. For more details on these local events, please visit our Facebook and Instagram pages.